Free On-Hold Message Templates for Every Business

Thank you for calling [Business Name]. Your call is very important to us and will be answered in the order it was received.

While you wait, did you know that [Business Name] has been serving [City/Region] for over [X] years? We're proud to offer [key service 1], [key service 2], and [key service 3] to help our customers succeed.

For faster service, visit us online at [website], where you can [online action: schedule appointments, browse products, request a quote] 24 hours a day.

Our business hours are [hours]. We look forward to assisting you. Please stay on the line and a team member will be with you shortly.

Thanks for calling [Business Name] — where [tagline or value prop, e.g., "quality meets affordability"].

Here's why [X number] customers trust us: We offer [unique benefit 1, e.g., "same-day service"], [unique benefit 2, e.g., "no hidden fees"], and [unique benefit 3, e.g., "a 100% satisfaction guarantee"].

Don't forget — you can also reach us at [email] or chat with us live at [website]. We're here to help however works best for you.

A representative will be with you momentarily. Thank you for your patience.

Hey there! Thanks for calling [Business Name]. We're helping another customer right now, but you're next in line.

While you hang tight — have you checked out our [new product/service/feature]? It's been a game-changer for our customers, and we think you'll love it too.

You can also text us at [phone number] or drop us a message at [website] if that's easier. We'll get right back to you.

Thanks for being awesome and holding. We'll be right with you!

Happy holidays from everyone at [Business Name]! We appreciate your call and your patience during our busy season.

This holiday, we're offering [holiday special, e.g., "20% off all gift packages through December 31st"]. It's our way of saying thank you for being a valued customer.

Looking for the perfect gift? Ask about our [gift cards / holiday bundles / seasonal packages] when you speak with a representative.

Our holiday hours are [holiday hours]. You can also shop online anytime at [website]. A team member will be with you soon — happy holidays!

Thank you for calling [Business Name]! Summer is here, and so are our biggest savings of the year.

Right now, enjoy [summer deal, e.g., "buy one get one free on all services"] — available for a limited time only. Don't miss out!

Need to book an appointment? You can schedule online 24/7 at [website] or ask our team when they pick up. We're ready to help you make the most of the season.

Your call is important to us. Hang tight — we'll be with you shortly.

Happy New Year from [Business Name]! Thank you for calling — we're excited to serve you in [year].

Start the year right with [new year promo, e.g., "15% off your first service of the year"]. Whether you're a new customer or returning, we've got something special for you.

New this year: [new service, feature, or product]. Ask us about it when we connect!

Thank you for your patience. A team member will be with you in just a moment.

Thank you for calling [Business Name]. We wanted to let you know about our updated hours.

We're now open [new hours, e.g., "Monday through Friday from 8 AM to 7 PM, and Saturdays from 9 AM to 3 PM"]. These extended hours mean more time to serve you!

You can also reach us anytime through our website at [website], where you can [submit a request, schedule an appointment, view our services].

Thank you for choosing [Business Name]. A representative will be with you shortly.

Thanks for calling [Business Name]! We have exciting news — we've opened a brand new location at [new address or area].

Our new [City/Neighborhood] location offers the same great service you know and love, now even closer to you. Grand opening specials include [opening special, e.g., "a free consultation for first-time visitors"].

Find directions and hours for all our locations at [website].

Your call is in our queue. Thank you for your patience — we'll be right with you.

Thank you for holding with [Business Name]. We're thrilled to announce our newest offering: [new service/product name].

[Brief description, e.g., "Our new express service gets you in and out in under 30 minutes — perfect for busy schedules."] Ask about it when you speak with our team.

As always, we're committed to [core value, e.g., "providing the highest quality care at fair prices"]. That's why [X] customers choose us every year.

Your call matters to us. We'll connect you with a team member momentarily.

Thank you for calling [Dental Practice Name]. Your smile is our priority, and a team member will be with you shortly.

Did you know that regular dental checkups can prevent up to 90% of serious dental issues? If it's been more than 6 months since your last visit, now is the perfect time to schedule your cleaning and exam.

We offer a full range of services including [services, e.g., "teeth whitening, Invisalign, dental implants, and same-day crowns"]. We also welcome [insurance types, e.g., "most major dental insurance plans"] and offer flexible payment options for uninsured patients.

New patients: ask about our [new patient special, e.g., "$99 exam, cleaning, and X-ray package"]. You can also book your appointment online at [website].

Thank you for choosing [Practice Name]. We look forward to seeing your smile!

Thank you for calling [Practice Name]. Your health is our top concern and we'll be with you as soon as possible.

If this is a medical emergency, please hang up and dial 911.

For your convenience, we offer [services, e.g., "same-day appointments, telehealth visits, and walk-in hours"]. Our patient portal at [website] lets you request prescription refills, view test results, and message your provider directly.

We're currently accepting new patients and accept [insurance, e.g., "most major insurance plans including Medicare and Medicaid"]. Don't forget to schedule your [annual wellness exam / flu shot / routine screening] — preventive care is the best care.

Thank you for your patience. A member of our care team will be with you shortly.

Thank you for calling the Law Offices of [Firm Name]. Your call is important to us and will be answered as quickly as possible.

Our attorneys specialize in [practice areas, e.g., "personal injury, family law, estate planning, and business litigation"]. With over [X] years of combined experience, we've helped thousands of clients protect their rights and achieve favorable outcomes.

If you're a new client, we offer a [free / complimentary / no-obligation] initial consultation. Call us, or schedule online at [website].

Existing clients: you can access case updates and documents through our secure client portal at [portal URL].

Thank you for choosing [Firm Name]. An attorney or legal assistant will be with you shortly.

Thank you for calling [Agency Name], your local [insurance type, e.g., "auto, home, and life"] insurance experts.

Did you know you could be saving [amount, e.g., "up to $500 a year"] by bundling your policies? Ask us about our multi-policy discount when we connect.

Need to file a claim? You can start the process online at [website] or let us walk you through it on this call. We're here to make insurance simple.

We represent [number] top-rated carriers, which means we shop for the best rate so you don't have to. A licensed agent will be with you in just a moment.

Thanks for calling [Restaurant Name]! We're busy making something delicious and will be right with you.

While you wait — have you tried our [featured dish or special, e.g., "new wood-fired margherita pizza"]? It's quickly becoming a customer favorite.

Order online for pickup or delivery at [website or app name]. We also offer [catering / private dining / event packages] for groups of all sizes — ask us for details!

Join our rewards program and earn [reward, e.g., "a free appetizer after your 5th visit"]. Sign up at the register or on our app.

We appreciate your call and your appetite. Someone will be right with you!

Thank you for calling [Store Name]! We're helping a customer in-store and will be with you shortly.

This week's special: [current promo, e.g., "20% off all new arrivals through Sunday"]. Shop the sale in-store or online at [website].

Looking for something specific? Check our real-time inventory at [website] to make sure it's in stock before you visit. We also offer [curbside pickup / same-day local delivery / free shipping over $X].

Become a [loyalty program name] member and get exclusive deals, early access to sales, and [reward, e.g., "$10 off your next purchase"] just for signing up.

Thank you for shopping with us. A team member will be right with you!

Thank you for calling [Dealership/Service Center Name]. Whether you're looking to buy, lease, or service your vehicle, you've called the right place.

Now through [end date], take advantage of [current offer, e.g., "0% APR financing on select new models"]. Our sales team can walk you through all available incentives.

For our service customers: schedule your next oil change, tire rotation, or inspection online at [website]. We offer [service perks, e.g., "complimentary shuttle service and loaner vehicles"] while your car is in the shop.

A member of our team will be with you in just a moment. We appreciate your business!

English:

Thank you for calling [Business Name]. Your call is important to us. Please hold and a representative will be with you shortly. While you wait, visit us online at [website] for [online services].

Español:

Gracias por llamar a [Business Name]. Su llamada es importante para nosotros. Por favor espere en línea y un representante estará con usted en breve. Mientras espera, visítenos en línea en [website] para [online services].

English:

Thank you for calling [Practice Name]. If this is a medical emergency, please hang up and call 911. For all other inquiries, please stay on the line. We accept most major insurance plans and are currently welcoming new patients. Book your appointment online at [website].

Español:

Gracias por llamar a [Practice Name]. Si se trata de una emergencia médica, por favor cuelgue y llame al 911. Para otras consultas, permanezca en línea. Aceptamos la mayoría de los planes de seguros principales y actualmente estamos aceptando nuevos pacientes. Reserve su cita en línea en [website].